Privacy Policy
Effective Date: [24-04-2026]
Golden Serene Apartment Limited (“we,” “our,” or “us”) is committed to protecting the privacy and personal data of our guests and website users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a booking.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect and process the following types of information:
Personal Information:
- Full name
- Phone number
- Email address
- Billing and payment details
- Identification details (where required for booking or verification purposes)
Booking Information:
- Reservation details
- Stay preferences
- Special requests
Technical Information:
- IP address
- Browser type and version
- Device information
- Pages visited and usage data
2. How We Use Your Information
We use the information collected for the following purposes:
- To process and manage bookings
- To communicate with you regarding reservations and inquiries
- To provide customer support
- To improve our website and services
- To comply with legal and regulatory requirements
- To prevent fraudulent or unauthorized activities
3. Sharing of Information
We do not sell or rent your personal information. However, we may share your information in the following circumstances:
- With trusted third-party service providers (such as payment processors and hosting providers) necessary to operate our business
- Where required by law, regulation, or legal process
- To protect our rights, property, or safety, or that of our guests or others
4. Payment Information
All payment transactions are processed through secure third-party payment gateways. We do not store full payment card details on our servers.
Users are advised to review the privacy policies of the respective payment providers used during checkout.
5. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill booking and service obligations
- Comply with legal, tax, and regulatory requirements
- Resolve disputes and enforce agreements
6. Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience, analyze website traffic, and improve functionality.
You may choose to disable cookies through your browser settings, although this may affect certain features of the website.
8. Your Rights
Depending on applicable laws, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data, subject to legal obligations
- Object to or restrict certain processing activities
Requests may be submitted using the contact details provided below.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites.
Users are encouraged to review the privacy policies of any third-party services they access.
10. Updates to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective upon posting on this page.
Users are advised to review this policy periodically.
11. Contact Information
For any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact:
Golden Serene Apartment Limited
Plot 1198, Lebanon Street, Efab Verizone Estate,
Karsana, Gwarinpa, Abuja, Nigeria
Email: info@goldensereneapartment.com
Phone: +1(424)313-4942, +1(562)231-8507